Golden Canine Co. is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• visit our website
   
• contact us with enquiries
   
• subscribe to updates
   
• book or use our dog training and behaviour services
   

This policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Golden Canine Co. provides dog training and behaviour support services.

For the purposes of data protection law, Golden Canine Co is the data controller responsible for the personal information you provide.

If you have questions about this policy or how your information is handled, you can contact:

Email: contact@thegoldencanineco.co.uk
Location: Cambridgeshire

We may collect and process the following types of information. 

 When you contact us, book services, or complete training forms we may collect:

• Name
   
• Email address
   
• Phone number
   
• Address or general location
   
• Information about your dog (breed, age, behaviour history, etc.)
   
• Training goals or behavioural concerns
   
• Information submitted through contact forms, booking forms, or questionnaires
   

This information helps us understand your situation and provide appropriate training support.

 When you visit our website, certain technical information may be collected automatically, such as:

• IP address
   
• browser type and version
   
• pages visited
   
• time spent on pages
   
• general website usage information
   

This information helps us improve the website and understand how visitors use it.

 We use personal information for the following purposes:

• responding to enquiries
   
• arranging consultations and training sessions
   
• providing dog training and behaviour services
   
• preparing training plans and session notes
   
• communicating with clients about appointments and services
   
• improving our website and services
   
• sending updates or information if you have opted in to receive them
   

We only use your information for purposes that are legitimate and necessary to provide our services.

 Under UK GDPR, we rely on the following lawful bases for processing personal data:

Legitimate interest
To respond to enquiries, manage bookings and provide dog training services.

Consent
Where you have agreed to receive communications such as newsletters or updates.

Contractual necessity
Where information is required to provide services you have requested.

  If you subscribe to updates or provide your email address when contacting us, we may use it to communicate with you about enquiries, services, or training information.

You can unsubscribe from marketing communications at any time.

We will never sell or share your email address for marketing purposes.

 We take reasonable steps to ensure your personal information is kept secure.

Personal data may be stored in:

• secure email systems
   
• website contact forms
   
• booking or scheduling systems
   
• digital documents used to manage training services
   

Access to personal information is restricted to what is necessary for operating the business.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or where required by law.

 We do not sell, rent or trade your personal information.

In some cases we may share limited information with trusted service providers where necessary to operate the business, such as:

• website hosting providers
   
• email communication services
   
• booking or scheduling platforms
   

These providers process data only as necessary to provide their services and are expected to handle data securely.

Where appropriate, collaboration with veterinary professionals may occur with your consent if relevant to your dog's training or behaviour support.

 Our website may use cookies or similar technologies to improve functionality and analyse how the site is used.

Cookies may collect anonymous data such as page visits and general browsing behaviour.

You can control or disable cookies through your browser settings.

 Under UK data protection law you have the right to:

• request access to the personal information we hold about you
   
• request correction of inaccurate information
   
• request deletion of your personal data
   
• restrict or object to certain processing of your information
   
• withdraw consent where processing is based on consent
   

If you wish to exercise any of these rights, please contact us using the details provided above.

We retain personal information only for as long as necessary to:

• provide our services
   
• maintain appropriate training records
   
• comply with legal or tax obligations
   

Information may be securely deleted when it is no longer required.

Our website may contain links to other websites or platforms. Once you leave our website, we are not responsible for the privacy practices of those external sites.

We may update this Privacy Policy from time to time to reflect changes in services, legal requirements or website functionality.

The most current version will always be available on this page.

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Golden Canine Co
Email: contact@thegoldencanineco.co.uk
Location: Cambridgeshire

Last Updated: 16/03/2026