Frequently asked questions

Dog Walking:  Currently we cover Chatteris and Somersham.

Training and Behaviour Support: Cambridgeshire and Peterborough

 Yes. Golden Canine Co. is fully insured for dog walking, training and pet care services.

 Yes. A full DBS check has been completed to provide peace of mind when accessing client homes and caring for dogs 

 Yes. Golden Canine Co. holds canine first aid certification and prioritises the safety and welfare of all dogs in our care 

 If you will not be home during the scheduled dog walking or walk & train/coaching service, a key or suitable access arrangement will be required so your dog can be collected and returned safely. All keys are stored securely and handled with care. 

Owners are required to be home for training and behavioural services, unless otherwise pre-arranged for an additional service, such as the walk and train. 

 Simply get in touch through the contact form or WhatsApp to discuss your dog and the service you are interested in. A meet and greet or consultation can then be arranged or a 15-minute discovery call.

Currently, we only cover Chatteris and Somersham. This is to ensure that dogs within group walks are not in the car for prolonged periods of time. 

Yes absolutely! We believe it's important to meet you and your dog/s before we start walking them. We offer free 30-minute meet and greets, so we can have a chat (and a cuddle - with the dogs).

During meet and greets, we focus on getting to know your dog, their likes/dislikes, favourite toys or even building their trust and confidence in a new person. If both owner and dog walker are happy, you will be asked to fill in client information forms (physical copy or sent online forms). 

We will always bring copies of our first aid, DBS and Insurance to show you, and are happy to answer any and all questions you may have about our services. 

Both options are available. Dogs may be walked individually or carefully matched with compatible dogs for group walks depending on temperament and suitability.

For any dog joining the small group walks, they will be required to have a few solo walks first. 

Group walks are kept small to ensure safety and proper supervision. Dogs are matched based on temperament, size and energy levels.

 Walks will continue in most weather conditions. In extreme heat, storms or icy conditions, walks may be shortened or replaced with enrichment activities or home visits for the dog’s safety.

 Owners should provide a well-fitted collar or harness and lead. If a dog pulls excessively or requires additional handling equipment, this will be discussed with the owner.

 Dogs will be towel dried where possible after walks. However, full grooming or bathing is not included as part of the service. We will always ask if any areas within your home should be restricted when they are soggy.

 If a dog becomes unwell or injured, the owner will be contacted immediately and veterinary care will be sought if necessary.

 Off-lead walking will only take place with owner permission and when it is considered safe and appropriate for the dog. Owners will be required to sign an off lead consent form. 

 Dogs are carefully matched based on temperament, size, energy level and compatibility to ensure safe and enjoyable walks for all dogs involved. 

Cambridgeshire and Peterborough

Please be aware that there is a milage charge if you are more than 15-miles from us (based in Chatteris).  

• Local (Within 15-miles of Chatteris): No travel charge.
• Extended Zone (within additional 10-miles): A flat £10 travel fee applies per session.
• Cambridge City & Peterborough City (between additional 10 to 20-miles): A flat £25 travel fee applies to cover time and fuel per session. 
  • Note: For central Cambridge or Peterborough, any parking or permit fees incurred will be added to the final invoice at cost.
• Long distance: For requests, 35-miles+ from our location, please get in touch. 

A 25% non-refundable deposit is required to secure your booking (via our secure booking system) and dates/times requested.  Payment plans are available for programmes over £300 - please mention flexible payments upon booking. Full payment or payment plan must be agreed before sessions begin. 

A minimum of 24-hours notice is required for cancellations or rescheduling. Late cancellations may be charged at full price. 

 Many owners seek help with issues such as pulling on the lead, poor recall, jumping up, or reactivity towards other dogs. Training can also help build confidence and improve communication between dog and owner.

 Training is delivered through structured programmes rather than single sessions. This allows time to properly assess the dog, develop a tailored plan and support progress between sessions, giving a better outcome than a single session.

 Training sessions may take place in the home, local environment or suitable outdoor locations depending on the behaviour being addressed.

 Every dog is different. Some training goals may improve within a few sessions, while behaviour modification can take longer depending on the dog, environment and consistency between sessions.

 Yes. Owner involvement is an important part of the training process, as consistency between sessions helps dogs learn and maintain new behaviours.

Our training methods focus on kind, calm, welfare-led, science backed, clear communication and understanding canine behaviour.